Return & Refund Policy – MyTopSearch Garden

Thank you for shopping at MyTopSearch Garden. If you’re not fully satisfied with your purchase, we’re here to help.

Return Eligibility

You may return an item if:

• It is damaged, defective, or not as described

• You received the wrong item

• The product is unused and in original packaging

Return Window

Return requests must be submitted within 7 days of delivery. Requests made after this period may not be accepted.

Items Not Eligible for Return

• Used or opened items

• Customized or made-to-order products

• Clearance or final-sale items (unless defective or incorrect)

Free Return Process

If your return is approved:

1. We will email you a prepaid return shipping label.

2. Download and print the label, and attach it securely to the return package.

3. Drop off the package at the nearest carrier location as instructed in the email.

✅ All return shipping costs are 100% free of charge.

Return Address:
MyTopSearch Garden
1105 Mackie Dr, Carrollton, TX 75007, USA

Please do not ship any item without prior confirmation and return label.

Refunds

• Once we receive and inspect your return, we will notify you of the refund status.

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Processing times may vary depending on your bank or payment provider.

Exchanges

We offer exchanges for defective or incorrect items. Once the returned item is received, your replacement will be shipped (subject to availability).

Need Help?

• Email: [email protected]

• Phone: (513) 461-3174

• Office Address: 1105 Mackie Dr, Carrollton, TX 75007, USA

• Support Hours: Monday – Sunday | 09:00 AM – 07:00 PM (GMT)