MyTopSearch Garden – Shipping Policy

Welcome to MyTopSearch Garden! We’re dedicated to delivering your gardening essentials safely and efficiently. Please read the following Shipping Policy carefully to understand how we handle your orders.

📦 Shipping Coverage

We currently offer shipping within the United States only.
Unfortunately, we do not ship internationally at this time.

⏱️ Order Processing Time

All orders are processed during our business hours:
Monday to Sunday, from 9:00 AM to 7:00 PM (GMT)

⚠️ Orders placed after 12:00 PM (noon) will be treated as orders for the next business day.
Orders placed before 12:00 PM are usually processed the same day.

Please allow 1 business day for order confirmation and processing.

🚚 Estimated Delivery Time

Once shipped, most orders will arrive within 3 to 5 business days, depending on your location.

Note: Delivery times are estimated and can be affected by weather, holidays, or carrier delays.

💰 Shipping Fees

We offer free standard shipping on all domestic orders — no additional charges at checkout.

🚛 Delivery Method

We partner with reliable carriers such as UPS, USPS, and FedEx to deliver your items in a safe and timely manner.

🔁 Failed Delivery Attempts

If delivery fails:

  • We will reach out to arrange a second delivery attempt free of charge.

  • If the second attempt also fails, the order will be returned to our warehouse and a full refund will be processed to your original payment method.

🔍 Order Tracking

Once your order is shipped, you will receive a tracking number by email.
You can use this tracking number to monitor the delivery status in real-time.

📌 Additional Notes

  • We do not ship on national holidays.

  • Please ensure that your shipping address is accurate when placing an order. We are not responsible for lost or delayed shipments due to incorrect addresses.

  • Pre-order or backordered items may require additional time to process. Customers will be notified of expected delays.

📬 Contact Us

If you have any questions about shipping, delivery times, or your order status, please contact our support team:

  • Email: [email protected]

  • Phone: (513) 461-3174

  • Office Address: 1105 Mackie Dr, Carrollton, TX 75007, USA

  • Support Hours: Monday to Sunday, 09:00 AM – 07:00 PM (GMT)

Thank you for choosing MyTopSearch Garden — helping you grow your green space, one delivery at a time.